Effective Date: December 1, 2023
Thank you for choosing Make Way Ministries. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/ Exchange/ Refund Timeline
We offer a transparent and customer-friendly return/ exchange/ refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
3. Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns ONLY for products that are defective in some way. For returns for any other reason, only the cost of the items sold will be refunded minus original shipping costs. The customer is also responsible for return shipping of the item. Please ensure when you place your order that you check the details of the products to make sure you order exactly what you expect to receive. Please feel free to reach out to us through our website if you have any questions.
Replacement/Exchange: We’ll replace the item with a different size, color as per your preference, subject to availability. Additional charges may apply on certain size options.
Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund upon receipt of product from customer minus shipping.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
4. Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact us through our website. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Make Way Ministries!
Make Way Ministries
PO Box 292914
Kettering, OH 45429
December 1, 2023